Privacy Policy | Axe the Wax LTD

Axe the Wax LTD - Privacy Policy

Last updated: 23/10/2025

Axe the Wax LTD is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Axe the Wax is a mobile earwax removal service based in Dorset, UK.
Business name: Axe the Wax LTD
Website: https://axethewax.co.uk
Email: olliegallanders@axethewax.co.uk
Phone: +44 7428 753730
Data controller: Ollie Gallanders

2. Information We Collect

We may collect and process the following types of personal data:

Identity information: name, date of birth, and contact details (address, phone number, email).
Health information: details relevant to your ear health, medical history, or treatment suitability.
Payment information: when you make a booking or payment for our services.
Communications: messages, emails, or feedback provided during or after treatment.

3. How We Collect Your Data

We collect data in the following ways:

When you contact us by phone, email, website form, or social media.
When you book or receive treatment.
When you make a payment.
Through medical consent or assessment forms.

4. How We Use Your Data

Your personal information is used to:

Provide safe and effective earwax removal treatment.
Manage bookings, payments, and communications.
Maintain accurate medical and treatment records.
Meet legal and regulatory obligations (e.g., health and safety, insurance, record-keeping).
Improve our services and customer experience.

5. Legal Basis for Processing

We process your personal data on the following lawful bases:

Consent: where you have given clear consent (e.g., treatment or marketing).
Contract: to fulfil our obligations in providing a service to you.
Legal obligation: to comply with professional or legal record-keeping requirements.
Legitimate interest: for the operation and improvement of our business.

6. Data Sharing

We do not sell or share your personal data with third parties for marketing.
We may share limited information with:

Healthcare professionals (with your consent).
Insurance or regulatory bodies (if legally required).
Payment processors or IT service providers (for secure transactions and data storage).

All third-party providers are required to keep your data secure and use it only as instructed.

7. Data Retention

We retain personal and medical records for 8 years (as required by medical and insurance regulations) or longer if required by law.
After this period, records are securely deleted or destroyed.

8. Your Data Rights

You have the right to:

Access your personal data.
Request correction or deletion of your data.
Object to or restrict processing.
Withdraw consent (where applicable).
Request data portability.

To exercise any of these rights, please contact us at https://axethewax.co.uk, olliegallanders@axethewax.co.uk or +44 7428 753730.

9. Data Security

We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
All electronic records are password-protected, and any paper records are securely stored and destroyed when no longer needed.

10. Cookies and Website

If our website uses cookies, these will only collect anonymous usage data. You can adjust your browser settings to block or delete cookies if you prefer.

11. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website, with the date clearly shown at the top.

12. Contact Us

If you have any questions or concerns about your personal data or this policy, please contact:
Axe the Wax LTD
Email: olliegallanders@axethewax.co.uk
Phone: +44 7428 753730
United Kingdom, Dorset

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.