Frequently asked questions...
How much does an appointment cost?
1) A £30 non-refundable booking fee will be charged to confirm your booking with a 24 hour cancellation policy...
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2) Please reschedule at least 24 hours before your appointment if you need to reschedule otherwise your booking fee will not be transferred to a different date.
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3) £40 remaining balance on the day of treatment for earwax removal. ​
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4) If no earwax is found, you will only be charged the initial £30 booking fee.
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How do I make payment?
- Axe the Wax Ltd accepts cash, card and electronic bank transfer.
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- Axe the Wax Ltd also uses a contactless card reader which is integrated with Stripe.
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- A receipt or invoice will always be sent to you after payment.
What areas do you cover?
​​Axe the Wax Ltd is a business based in the county of Dorset in the South West of England and specifically covers:
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- Bournemouth, Christchurch & Poole (BCP)
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- Weymouth & Dorchester
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- The Purbeck's
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How do I book an appointment?
Please book via our website online booking form or call me directly on
+44 7428 753730
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I also have booking links on my social media:
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How long does each appointment take?
Each appointment slot is one hour to allow for setup, consultation, treatment, tailored aftercare advice and equipment pack down...
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I require each individual to sign a consent form and medical questionnaire for your secure records.
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I will also send you an aftercare sheet after treatment to keep you well informed.
What should I do before my appointment?
It helps to use olive oil ear drops for 2-3 days before treatment as it softens the wax and can make the procedure quicker and more comfortable.
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Please do not use any drops containing hydrogen peroxide or solvents such as Otex as these can cause dryness, irratation and can make the wax a lot harder to remove.
Is the service safe?
Earwax removal via microsuction is a safe and gentle procedure using professional equipment. It can help improve hearing, reduce discomfort and prevent infections. ​
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Ollie holds proof of accredited training and has an enhanced DBS certificate.
Are there any risks to earwax removal via microsuction?
Yes, there are risks to microsuction like any procedure but Axe the Wax has received accredited training to help minimise these risks. Potential risks may include: a small amount of bleeding, damage to the ear canal, eardrum perforation or hearing change/damage.
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Please be reassured that microsuction is considered a very safe and effective method of earwax removal when carried out by a trained professional.
How is the procedure carried out?
Earwax is removed via microsuction as this is a hygienic, dry procedure that reduces infection risk.
Why do you only cater for ages 18+ ?
Axe the Wax Ltd can only offer the service to individuals 18+ due to insurance policies and current UK legislation.
How often should I have earwax removed?
Everyone is different. Some people need it once a year, while others may need it every few months. I can advise you on what's best for your ears.
Do you come to my home?
Yes! Axe the Wax is a mobile service that comes to you for your convenience.